Help Support Contact Log in

Privacy Statement for the Chapoo Service




Chapoo nv ("Chapoo") regards the privacy and security of user information as a critical component of the products and services that we offer on our web site(s) (collectively, the "Site"). The following privacy statement ("Privacy Statement") discloses our policies on the collection, use, and disclosure of information on the Site.

Definition of collected information

"Aggregate Information" is information that describes the habits and other behavioral traits of the users of the Site as a group but does not indicate the identity of a particular user. Generally, this information is collected through "traffic data" and may entail the use of "Cookies", "IP addresses" or other numeric codes used to identify a computer. The use of "Cookies" on the site is explained in more detail below in the IP Address andCookies section.

"Personally Identifiable Information" refers to information you voluntarily provide to Chapoo that tells us specifically who you are, such as your name, e-mail address, company name, address, or telephone number. This information will not be used for any other purpose than strictly necessary for the features and functions in Chapoo, such as communications between participants, notifications to participants and the like.

Use of Aggregate Information

Chapoo guarantees that Aggregate Information will only be used to perform statistical analyses of the collective characteristics and behavior of our registered users and visitors, to measure user behavior regarding specific areas of the Site and to analyze how and where best to use our resources. Without such data, we would not know which parts of the Site are the most popular, and we would not be able to change and update the content and services appropriately.

We may use Aggregate Information to help diagnose problems with our server, to administer our Site, and for product monitoring and improvement.

Chapoo also may use the Aggregate Information collected to let our partners know the number of people who have certain browser characteristics. Chapoo will not use nor allow advertisement on the service.

Use of Personally Identifiable Information

Chapoo does not collect Personally Identifiable Information about you except when you specifically provide such information on a voluntary basis, as prompted by the Site.


(i) Required Disclosure: Chapoo will only disclose Personally Identifiable Information without your permission if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the requirements of the law or comply with legal process served on Chapoo or the Site; (b) protect and defend the rights or property of Chapoo; (c) enforce the Chapoo Terms of Use; or (d) act under exigent circumstances to protect the personal safety of users of the Site or the public.



(ii) Product and Service Purchases/Enquiries: We ask for Personally Identifiable Information when you purchase a product or service through the Chapoo E-Store, or if you wish to become a licensed user of a Chapoo product.
When you purchase a product or service, Chapoo will collect your credit card and shipping information for billing purposes. Chapoo does not store, use or share your credit card information for any other purpose. Chapoo uses security techniques, including encryption and secure servers, to help protect against unauthorized access to transmitted information used for billing purposes.
Chapoo will collect Personally Identifiable Information from you when you request additional information about a particular product or service listed on the Site, so that a Chapoo sales representative or local partner is able to contact you to provide the information you have requested.



(iii) Service/Support Related Correspondence: If you register to use a Chapoo product or otherwise purchase a product from this Site, Chapoo may use your e-mail contact information to deliver technical support-related service information, as applicable. We will not send you unrelated promotional e-mails unless you have specifically asked to receive them. If you register to use a Chapoo product or otherwise purchase a product from this Site, you will not be able to unsubscribe from receiving technical support-related service e-mails (unless your license rights expire or are terminated), as these e-mails are considered part of the service you have chosen.



(iv) Correspondence: If you contact Chapoo, we may keep a record of that correspondence, as this record can be helpful to recall later for giving you a better support. If you communicate with Chapoo via e-mail, we may keep a record of your e-mail address, but we will not disclose your e-mail address except as permitted under this Privacy Statement.


Sharing of Personally Identifiable Information

Chapoo feels strongly that your Personally Identifiable Information should only be seen by you, unless you choose to share it with others. We will never sell, rent, license or exchange Personally Identifiable Information to or with a third party. Chapoo will only share your Personally Identifiable Information with our partners to the extent necessary to fulfill your orders for goods and services purchased on the Site. We will employ reasonable efforts to require these partners to abide by this Privacy Statement and not further use or disclose your Personally Identifiable Information for any purpose other than providing us or you with products and services.

Children

The Chapoo products and services offered on the Site are not available to children under the age of 18. If we become aware that a user under the age of 18 has registered or is attempting to register with the Site, we will notify the user that he is not eligible to become a member. We will also expunge any Personally Identifiable Information from our records, barring that which is used to block the child from our service.

Security

Information collected by Chapoo is stored in secure operating environments that are not available to the public. All of our employees are dedicated to maintaining and upholding your privacy and security and are aware of our privacy and security policies. We continuously use the highest standards in the industry to protect your privacy. We guarantee that your Personally Identifiable Information or private communications will remain private under all normal circumstances. In the very unlikely case that despite all reasonable protection messures of the highest level in the industry an unlawful interception of your occurs, then Chapoo will undertake immediate action to limit the interception to the absolute minimum and Chapoo will instantly communicate with you about the steps to be taken including - when agreed by you - involving governmental juridical instances of the country where the interception has happened .
You are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your Chapoo password, if you are assigned a password to access a product or restricted area of the Site. To the extent applicable, it is your sole responsibility to (1) control the dissemination and use of your password; (2) authorize, monitor, and control access to and use of this Site and any Chapoo product; (3) promptly inform Chapoo if you need to deactivate a password.

Other Web Sites and Links

This Site contains no links to web sites other than owned by Chapoo and the service. IP

Addresses and Cookies

We use your IP address to help diagnose problems with our server, and to administer our Site. Your IP address is used to help identify you and to gather broad statistical information that is only used to improve the service. IP addresses are also used to provide an audit trail in the case of attempted illegal use of the Site as well as to guard against spamming. Chapoo may use "Cookies" - a Cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the Cookie to you. The purpose of a Cookie is to tell the web server that you have returned to a specific web page. Cookies allow us to know how often users visit the Site and the activities that users conduct while on the Site. This allows Chapoo to statistically monitor how many people are using the Site and for what purpose. You have the ability to accept or decline Cookies. Most web browsers automatically accept Cookies, but you can usually modify your browser setting to decline Cookies if you prefer.
If you choose to decline Cookies, you may not be able to fully experience the interactive features of the Site.

Public Forums

The Chapoo website - which is not the Chapoo Service - enables users to make certain information available on the Site through discussion forums and bulletin boards. We do not require you to provide Personally Identifiable Information in order to post or read messages in a discussion forum on the Site. Be advised that everything that you disclose in these areas, including any Personally Identifiable Information, is not subject to this Privacy Statement and immediately becomes public information. You should exercise caution when deciding to disclose your Personally Identifiable Information or other personally sensitive data in a discussion forum.

The Chapoo Service also contains forums but they are not public and require participants to enter their Personally Identifiable Information. All communication on those forums are covered by this Privacy Statement.

Updating, Editing, and Deleting Information

As a user of the Site, you may update or edit your account information that you have previously entered by sending an e-mail to Chapoo, detailing the account information that you wish to have updated or edited. Chapoo will change your account information accordingly, and confirm the changes by replying to your e-mail.
You may also send an e-mail to Chapoo requesting that we delete your account information. To the extent permitted by applicable law, Chapoo will delete your account information, and confirm the deletion of your account information by replying to your e-mail. If you have registered to use a Chapoo product or otherwise have purchased a product from this Site, your account information may not be deleted by us until your license rights expire or are terminated.

Safe Harbor Privacy Principles

Chapoo conforms to the privacy principles of the European Commission Directive on Data Protection, in accordance with the U.S. Department of Commerce Safe Harbor Principles. We periodically conduct internal, objective reviews to ensure compliance. We make every reasonable effort to ensure users' privacy and wish to hear from you if at any time you feel we are not in compliance with this Privacy Statement or any portion of the Safe Harbor Principles. If you have any questions regarding this Privacy Statement, the practices of Chapoo, or your dealings with our Site, please contact us at:



Chapoo nv
Bellevue 5/201
9050 GENT
BELGIUM